Refund Window and Calculation
The refund window begins when the first payment order is completed. The request must be submitted within 60 days of that order’s completion; the submission time recorded by the ticket system will apply. Orders outside the refund window are no longer eligible for a no-questions-asked full refund. However, issues involving duplicate charges, abnormal order status, or service delivery errors may still be submitted through a ticket for review.
The first payment means the first valid payment order completed by the same account. Later renewals, additional data package purchases, upgrades made mid-term, or reactivations do not create a new first-payment refund window. When a monthly subscription is upgraded mid-term, the price difference is converted based on the remaining days. If a refund is requested, the original order, upgrade history, and actual payment records will be reviewed together.
Eligible Situations
Within the refund window, applicants do not need to explain why they no longer wish to use the service. If the account can be identified normally, the order was completed by that account, and the payment records can be verified, a full refund may be requested for the first payment order.
The following issues may also be reviewed through a refund ticket: payment completed but the plan was not activated correctly, duplicate charges for the same order, a mismatch between the plan specifications and the actual activation record, or inability to access the corresponding subscription after purchase. Before submitting a request, we recommend retaining the order page and payment records to avoid delays caused by missing information.
Exclusions and Cases Requiring Adjustment
The following situations are not eligible for a no-questions-asked full refund, or require separate calculation based on the order’s actual fulfillment:
- The request is submitted after the 60-day refund window following the first payment.
- The order is not the account’s first payment order, including orders created by renewals, additional purchases, or later upgrades.
- The data package has been used in full, or system records confirm that usage exceeds the traffic included with the order.
- The account has been restricted for violating the Terms of Use, disrupting route operations, reselling subscriptions, or engaging in abnormal payment activity.
- The same order has already been refunded, or the applicant has also initiated a dispute through a payment channel, preventing the order from being settled twice.
- The application details cannot be matched to the account, order, or payment records, and the required verification information has not been provided.
6KVPN uses backend order records, traffic records, and payment status as the basis for review. Normal use of a subscription service does not require the applicant to explain the reason for requesting a refund. These restrictions address orders that cannot be refunded twice, have already been fully fulfilled, or contain records of violations.
Application Process and Required Information
Refund requests must be submitted through the ticket page in the user dashboard. Registration does not require an email address; simply log in with the username associated with the purchase order when submitting your request. Please provide the following information in the same ticket:
- The username associated with the purchase order and the order record.
- The payment method used: Alipay, WeChat, or USDT.
- A payment receipt or transaction record that identifies the payment.
- If the order status is abnormal, a brief explanation of the status shown on the page and the actual activation result.
After the information is submitted, 6KVPN will verify account ownership, order status, payment result, and refund eligibility. If additional information is needed, the requirements will be listed in the original ticket. Please do not create multiple identical requests, as this may place the order into parallel verification processes.
Refund Routing and Payment Method Differences
Once approved, refunds will generally be returned through the original payment route. Alipay payments are returned through the original Alipay transaction route, and WeChat payments through the original WeChat transaction route. The actual posting time depends on the payment channel’s processing progress; 6KVPN makes no additional commitment regarding a specific arrival date. If the payment channel shows the refund as completed but the funds have not arrived, add the relevant transaction record to the original ticket for further review.
USDT payments are affected by on-chain confirmation, the selected network, and the validity of the receiving address, so the original-route process used for Alipay or WeChat cannot be followed in full. Once approved, the ticket will specify the available refund method. Applicants should verify the currency, network, and receiving address. After the address or network information is confirmed and on-chain processing begins, the transaction usually cannot be withdrawn, so check each item carefully before submitting.
The refund amount is based on the actual payment record for the original order approved during review. If the payment channel or on-chain status is abnormal, the order will remain pending verification until the payment and return records can be matched. If this policy conflicts with the Terms of Use, the refund terms that more clearly apply to the specific order and the payment records will prevail.